Trabios – User Agreement, Stripe Connect & Privacy Terms
Effective Date: September 21, 2026
Company: TECHFIG LLC
Platform: Trabios
By creating an account, checking the acceptance box, or using Trabios, you (“Customer”, “User”) agree to the terms and conditions below.
1. Service Description
TECHFIG LLC provides Trabios, a software-as-a-service (SaaS) platform that enables customers to manage operational, scheduling, billing, and service-related workflows. Certain features require account registration and successful payment processing.
2. Account Registration & User Responsibilities
By registering an account, you confirm that:
• All information provided is accurate and current
• You are authorized to connect a Stripe account
• You are legally permitted to process payments from your customers
• You are responsible for safeguarding your account credentials.
3. Payment Processing via Stripe Connect
All payments on Trabios are processed exclusively through Stripe Connect.
3.1 Role of TECHFIG LLC
TECHFIG LLC acts only as a technology platform provider
TECHFIG LLC does not act as a merchant of record
TECHFIG LLC does not hold, store, transmit, or process payment card data
3.2 Role of Stripe
Stripe is the sole payment processor
Customers connect their own Stripe account
Payments flow directly between the Customer and Stripe
By using Trabios, you agree to: Stripe’s Terms of Service, Stripe Connect Agreement, and Stripe Privacy Policy.
4. Payment Authorization, Funds Flow & Compliance
By connecting a Stripe account, you authorize:
• Stripe to process payments on your behalf
• Funds to be deposited directly into your Stripe-connected bank account
• Stripe to handle all compliance requirements (PCI-DSS, KYC, AML)
TECHFIG LLC does not control, review, or guarantee payment outcomes.
5. Refunds, Disputes, Chargebacks & Cancellations
TECHFIG LLC is not responsible for refund processing, payment reversals, disputes, chargebacks, or cancellations. All such matters must be handled directly through Stripe. Once a payment is completed, TECHFIG LLC has no authority to reverse it.
6. Failed, Incomplete, or Missing Payments
If a payment is declined or incomplete, TECHFIG LLC may limit platform access, mark the account as unpaid, and initiate the data retention countdown.
7. Data Retention for Unpaid or Inactive Accounts
If payment is not completed, the Customer has ten (10) calendar days to request access or export their data. After the 10-day period, all account-related data will be permanently and irreversibly deleted.
8. California Consumer Privacy Act (CCPA) Notice
TECHFIG LLC collects account identifiers and operational data but does not sell personal information. California residents have rights to disclosure, deletion, and portability, which must be exercised within the active or retention periods.
9. Data Deletion & Legal Acknowledgment
You acknowledge that data deletion after the retention period is final and TECHFIG LLC is not responsible for data loss due to non-payment or missed deadlines.
10. Limitation of Liability
To the fullest extent permitted by law, TECHFIG LLC shall not be liable for financial losses, loss of data, or third-party service failures (Stripe). Platform is provided “as is.”
11. Account Suspension & Termination
TECHFIG LLC may suspend accounts that fail to pay or violate these terms.
12. Acceptance of Terms
By creating an account, you confirm you have read and understood this agreement and accept Stripe Connect, data retention, and privacy terms.
